May 7, 2019
How to get Clients to Produce Content for their Websites?
Clients, man… Can’t live with ’em, can’t make a living without them, amirite?
On your travels out there as a freelancer, you’re going to come across times when clients aren’t are late with, or aren’t delivering the content you need to work with. Maybe you find yourself doing what should be their responsibility or job, just to move things along so you can get to completing YOUR job on time. What can we do?
First off -SHAMELESS PLUG- we tackle this in our “Freelancer Course”; links at the bottom.
Second, essentially, you’re going to need to specify a lot this in your contract. Yeah, I know it’s more work for you to write this out, but it’ll save you so much grief in the long run. For example, something like ‘after the second draft has received approval, I will then need pictures, written content, etc. going forward’ if the content is to be delivered in whatever time you specified (ex: 30 days), work will be halted until ‘content’ has been received, etc.
Third, “gentle reminders” and emails. Clients sometimes forget things, they’ve got stuff going on too… so you email them with a “gentle reminder” (and seriously, be gentle. Use phrases like “at your leisure”, “when you have a second”, etc.), letting them know that you need ‘X’ material to continue. Also, we really do recommend you email them. That way there is a time-stamped copy of the request so they cannot come to you later saying that you were late on the project or anything else. You simply (and calmly) call up the email and show them that you attempted to get the material…
Lastly, unfortunately, this is “par for the course”, meaning that it happens and it’s totally normal if not expected. Have some other projects going on so that when one stalls, you simply refocus your effort the next. Now, fair warning: This does involve time management and juggling, so don’t bite off more than you can chew, especially if more than one of these projects has the capability to suddenly demand all of your attention at the same time…
Check out the video where we into more detail and check out our “freelancer course” link at the bottom so you can benefit from our
mistakes experiences in the past, when dealing with client expectations. At the end of the day, it’s best that everyone knows where they stand and what expected of them. Enjoy!