Jump to content
Killersites Forums

Is buyers remorse a legitimate reason to give a refund?


Recommended Posts

... Haven't you basically asked this question on your other post topic discussing this issue?

 

Is that a legitimate reason to ask for a refund though they loved the site at the initial launch?

No. A website isn't entirely a product, it is also a service, since it had to be customized to meet the client's needs/requests. A store can potentially resell a returned item and still make a profit. You, however, can't really resell the site and you'll never get back the hours you put into the project. The answer, as others have said in your other topic, is to politely but firmly cut your contact with this client and move on.

Link to post
Share on other sites

... Haven't you basically asked this question on your other post topic discussing this issue?

 

 

No. A website isn't entirely a product, it is also a service, since it had to be customized to meet the client's needs/requests. A store can potentially resell a returned item and still make a profit. You, however, can't really resell the site and you'll never get back the hours you put into the project. The answer, as others have said in your other topic, is to politely but firmly cut your contact with this client and move on.

 

I have . . . it was just a thought I wanted to bounce off you. Thank you.

Link to post
Share on other sites
  • 1 month later...
  • 2 weeks later...

What should I do if my customers buy my templates are paying through Paypal and then make refund? How I can protect myself?

 

Not sure what your question is. Your English is a bit confusing. Are you asking...

 

What should I do if my customers buy my templates (AND) are paying through Paypal (AND THEN ASK FOR ME TO) make (A) refund? How I can protect myself?

 

Answer: Tell them to to put their head in a bucket of water twice and take it out only once!

 

I know, I am being facetious.

 

If they buy your template, and pay for it, it is theirs. Period!

 

Am I right guys and gals?

 

Alfie

Link to post
Share on other sites

Templates are intangible items in which the purchaser cannot return it.

 

To protect yourself from those types of returns I believe you will have to use Paypal Pro. Otherwise, you will need to use your own merchant service that a bank provides.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...