Studioweb Video Playback Issue - Easy Fix.

[administrator]

Hi,

Once in awhile, videos will not play for students. Here is the fix as suggested by a tech specialist at a school who uses Studioweb:

Quote

 

" I wanted to let you know what I did to fix the issue with embedded video not loading. Put simply, I deleted the history of the student’s web browsing (which also deleted temp files and cookies) – this allowed the website to act as it should. The shortcut key to this is ‘Ctrl+H’ in Chrome, followed by the ‘Clear History’ button."

 

In a nutshell: 

Sometimes videos don't playback because of a known browser bug. It seems many browsers have it. Anyway, doing the above seems to fix it. Clearing browser cache can also help. But doing the above takes care of that. 

From Google:

Clear cache and cookies

Check to see if the video will play in an Incognito window in Chrome. If it does play, you may need to clear your cache and browsing data. Learn how to clear your cache and browsing data.

Note: Keep in mind that clearing your cache and cookies erases your settings for websites. Here are some examples:

• If you chose to have sites remember your username and password, they will be cleared from your browser's memory when you clear cache and cookies. You'll have to sign in to these sites again.
• Websites might load a little slower because all of the images and content pieces have to be loaded from scratch.

I've attached some screenshots for clearing Chromes cache.

Chrome has a known problem with video:

https://support.google.com/chrome/answer/6138475?hl=en

Thanks!

Stefan Mischook
Studioweb.com

[administrator]

Hi,

I found another potential solution. After you clear history and cookies, you can go into chromes settings (top right menu) and select 'show advanced settings' at the bottom of the first settings page, and then select 'Send a do not track request with your browsing data'. Restart. 

 

This happens from time to time, and we always get it working with browser history resets, and cache and cookie reset. With some luck we can get it working for you. See the attached PDF.

fix-chrome-video.pdf

[administrator]

The following URLs need to be white listed in your networks firewall:

*.vimeo.com 
*.vimeocdn.com 
*.akamaihd.net
*.amazonaws.com
https://player.vimeo.com/

[agknarf]

Hello Stefan,

I used a different browser(firefox) and I get the same thing. Firefox gives an error reading"No video with supported format and MIME type found. I tried the Send do not track option as well and no change. I click on the videos from the earlier chapters and it works right away."Only the chapters I 5 - 7 have given me this issue. I think only one out of each section has worked in those. The chapters before seem to work fine.

[agknarf]

Ahhhh, I have K9 web protection and one of the sites gets blocked. All is well now. This was a layer 8 issue..lol..

[Hamza231]

Hi,

your course is good. 
 

but I still find it difficult to understanding css.  I’ve done html. 
 

html is much easier. 
 

if you can help. 
 

thanks 

[administrator]

CSS is always much harder for people. Just take your time and write the code. You may have to do some lessons 2x. 

You could move forward to JavaScript to take a break from CSS.

[Superflex]

Hi Stefan,

Do I need to start a new HTML page in Chapter 2 ...external style sheet, CSS chapter, or can I use the index page in editor already

I know , put new to the game.

Thanks 

Paul

[Superflex]

HI again,

Also, I asked if it was possible to get a free Mentor course membership .

But you sent me an email that linked me to another user's name and password?

 

Paul Barrett 

 

Lodon

[administrator]

2 hours ago, Superflex said:

Do I need to start a new HTML page in Chapter 2 ...external style sheet, CSS chapter, or can I use the index page in editor already

You can use the same page. You are good to go!

[administrator]

2 hours ago, Superflex said:

Also, I asked if it was possible to get a free Mentor course membership .

 

Please complete the web developer courses first.