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Here are sopme links to documents that were passed to me as references, some of you may fnd them interesting, although generally a few years old.

 

FINDING GOVERNMENTAL STATISTICAL DATA ON

THE WEB: A CASE STUDY OF FEDSTATS

http://www.stanford.edu/group/siqss/itandsociety/v01i03/v01i03a01.pdf

 

THE IMPORTANCE OF INFORMATION DESIGN FOR SMALL

BUSINESS WEB SITES

http://www.staff.vu.edu.au/johnbentley/publications/63BentleyTheimportanceofwebdesignfinal.pdf

 

HELP! I'M LOST: USER FRUSTRATION IN WEB NAVIGATION (Final)

http://www.stanford.edu/group/siqss/itandsociety/v01i03/v01i03a02.pdf

 

USER FRUSTRATION IN WEB NAVIGATION (longer draft version with graphics)

https://drum.umd.edu/dspace/bitstream/1903/1233/1/CS-TR-4409.pdf

 

EXPANDING THE DIGITAL DIVIDE & FALLING BEHIND ON BROADBAND

http://www.consumerfed.org/pdfs/digitaldivide.pdf

 

DOES THE DIGITAL DIVIDE STILL EXIST?

http://www.consumerfed.org/pdfs/DigitalDivideReport20020530.pdf

 

An accessibility study of state legislative Web sites

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