jvalentin1

Don't put up with it! Cut your losses and move on. Don't lose sleep over it. She paid, you sent invoices, that's all you need. Save your correspondence between you and your client and chalk it up as a learning experience. Don't let her get to you and save all emails including the ones with the stupid snide remarks. It's a form of harassment and if she tries to sue you have these emails as proof that she is harassing you. Be done with this client and if she tries to sue then you counter sue for harassment and slander. Obviously she was talking so bad about you that you lost possible work because of her. Throw that in her face. But most of all, don't lose sleep over this. Hold your head up, dust yourself off and keep moving. jvalentin1

I am so sorry for your troubles. I'm sure you heard this before but you should have had a contract. That being said I too had a client that was unreasonable. The client loved the finished product and approved it and all was fine. A few days later (such as in your case) he wanted a refund because he decided it was not what he wanted. This is after I made multiple changes upon his request for free. Then I got tired of the abuse and told him there would be extra charge because he signed off on it, and that's when he decided he wanted a refund. This is what I did. I told him he has approved and signed off on the website. I also told him I am not in the business of providing free updates since it was not in his contract. And the last thing I told him is that since you approved and signed off on the website, our business is concluded. End of story. He was pissed but he got the hint that he was abusing my kindness. Now I don't know how well you kept every correspondence in regards to you dealing with your client, but kindly tell her that your business with her is concluded. Tell her that since she accepted the final product and approved the website that project is finished. Your client had buyers remorse and now probably want the money back to cheat someone else or want to keep what you done for free. This type of behavior disgust me to no end and i have the cohones to tell them to their face if I feel i have been taken advantage of. But anyway, if the client persist in her emails explain all the things you did above and beyond the call of duty, all the extras you had to do for her and didn't charge, tell her in a nice way that she agreed and accepted the final product, tell her she will not get a refund, let her know that the constant flood of emails bothering you for a refund is a form of harassment and that our business is done. Sometimes you just have to be firm in your position. So what if you lose her as a client? The aggravation is not worth losing sleep over. The lesson learned from this, have a contract! Also be sure and have all correspondence from this project just in case she decides she wants to sue you. Good luck. jvalentin1