She did put in the quotes, and funnily enough I do have it installed. I just looked at it and the full name is Bradley Hand ITC TT, so it does show up if I put the full name in.
Dina, you are best to stick to basic fonts to avoid this issue, or use a selection of fonts
e.g.
font-family: "Bradley Hand ITC TT", Tahoma, serif;
so that if they don't have the first font, or the second the browser will choose the default serif font in this case.