So I see two issues here:

1. You did not charge for ALL your time.
2. You did not get a payment in advance.

What can you do?

Be nice and recognize that you failed to manage your client properly. When dealing with clients, you have to be like the Dog Whisperer and recognize that you have to through your actions, train them on how they should treat you.

So now, I would say something like:

“Since we did not anticipate me having to take pictures, I did not include it in the original quote. It took me x amount hours to shoot and edit the photos, so I will be adding x$ to the final invoice.”

If they are reasonable people, they will agree. If they protest, just mention the extra time you spent and mention how they used the images in two places, so they got twice the gain from your work.

Next, get the invoice in their hands ASAP.

-

Next time, be more fair to yourself about your time and do get some money up front!!

… I talk about all this in the Business of Web Design series I put out.

Hope that helps,

Stefan

Wonder if you can help me out with a a bit of a dilemma. Just putting together my first website, stupidly without a contract as it is for someone I know (not a friend, more like an acquaintance).

She gave me a bunch of pictures to add to the website, I told her time and time again I could only use pictures if she owned the copyright or had a licence. I highlighted the importance of not being in breach of copyright etc, both verbally and by email. I then offered to take pictures myself, both of the business and staff, which I did, I also took some time editing them and making them look great. Stupidly, I did it for no extra charge, thinking I had made it clear enough the pictures were for the website alone.

I went to see her 2 days ago and found new brochures she’s had printed using some of my pictures, needless to say without my permission. I feel like she’s taking advantage of me and she knows it. As soon as I picked the brochures up she said “oh sorry, I probably should’ve asked you first”.

I now feel like I should charge her for the pictures somehow but don’t want to get on the wrong side of her as without a contract I fear she might just pull out and I won’t see a cent for my efforts. But on the other hand I’m seriously annoyed that she’s knowingly taken advantage of our friendly relationship and is going to get away with it.

Does anyone know where I stand with this??? I thought of charging her extra saying it’s for the “licence to use the pictures” which would “cover her for what she’s already done with them”.

Anyway, sorry this is getting a bit long, I’m upset and frustrated and don’t know what to do! Many thanks to anyone who may be able to offer some advice, I need to do something soon!

Much appreciated

Some of the earlier videos are recorded at a low volume. I think I’ve fixed that with my latest videos on Javascript:

http://www.killerjavascript.com/videos/

Thanks for pointing that out. Any and all feedback is appreciated – this way I can continue to improve things.

Stefan

I have watched most of your video tutorials and tips, and I have to say you are incredible.

But unfortunately, none of your videos (I have watched) is really audible. I mean, you voice is very low in your videos, though I have increased my volume up to 102% (lol !), I still have problems to get you, and I have to stick my ears against my speakers ! (funny, isn’t it ?)

So please, next time, maximize your volume while recording, and if it’s too much for us, we will decrease the volume our end.

Much better than less.

Anyway, I do love your videos tuts !

Keep posting them !

They pay approximately $80 and I do all the work setting up their account and doing a starter page.

The affliate return sometimes equals $75, depending upon specials at my Host Provider, which pays me if they bail.

I also use the 33% up front, 33% on delivery of the first draft and then the final payment on completion.

And, hopefully, I can get a maintenance contract from them also. I start with 90 days free corrections and changes, then shift to $50 per hour. If they buy a maintenance contract I go much easier on them.

That depends on how well you can present the project. Some may go for it … but many probably won’t.

You may need to take on the web designer/developer as a full partner in the business and that is a whole other issue.

Stef

I am a client, not a fellow web designer…

At the moment, I am in the process of developing an ecommerce site in my dining room. Myself and two others have been working on this project, day and night, for the last 3 months…

I had been involved on a similar project 6 months prior. Unfortunately, it was poorly marketed and, unbeknownst to the company, it wasn’t legal!

We have resolved both problems and I’m getting positioned to start building a new business.

The site will include many standard, everyday templates with one big exception…We will be working with highly sensitive customer information (both text and video) that must be stored and available for access by authorized personnel, only. In other words, data stored on this site is highly confidential (not just credit card information) in nature.

In summary:
I have a service that is in high demand (waiting lists of up to 12 months).
The service has gone through prototype testing and it cashflows with excellent gross margin!
I have people in place to support the project once the site is up and running.
The site is highly scalable so once the first design is complete,
the next service(s) will be quick to follow.
The business will be eligible for both private and government grants due to its social relevance and impact.

Question: How can I get a highly skilled web designer to work on this project but willing to except 180 day terms or sweat equity participation in the plan?

To be paid a portion up front is standard. Remember that as a web designer you are selling your time .. this is something you can’t repossess if your client does not pay.

You can suggest a compromise of 33% up front, 33% on delivery of the first draft and then the final payment on completion.

You should point out to the client that after you do all the work, you will have no recourse should problems occur. If the client is reasonable and honest, she will more than understand. If on the other hand, the client is crooked or inexperienced, you will have trouble.

.. In the later case, just walk away. I can tell you from experience that typically, the cheap-ass clients, are almost always the most problematical and demanding. These vampires should be avoided at all cost!!

Hope that helps,

Stefan